Account and Verification

Account identification and security

My Two-Factor codes aren’t accepted ("Incorrect Code" error)
Steps to fix "Incorrect Code" errors with Two-Factor Authentication The most common cause for "Incorrect Code" errors is that the time ...
Wed, 16 Aug, 2023 at 12:49 PM
How do I reset 2FA for my account?
In order to reset 2FA, kindly contact our Support team by submitting a ticket or send us a request to support@cryptology.com. When sending a request, please...
Wed, 16 Aug, 2023 at 5:33 PM
Can I edit my personal data?
For now, once the information has been submitted, it cannot be removed or edited by the user. In order to do this, please contact our Support Team. How to ...
Tue, 7 Dec, 2021 at 1:44 PM
How do I delete my account?
Web: To delete your account, please go to Account - Security Settings: https://cryptology.com/account/security Click "Delete account" and verif...
Fri, 22 Dec, 2023 at 12:27 PM
Are my funds safe with Cryptology?
Cryptology provides user funds insurance with a Secure Asset Fund where we allocate a part of all trading fees to offer protection to our users and their fu...
Wed, 1 Dec, 2021 at 6:19 PM
What is Anti-Phishing Code and how to install it?
For today, Phishing is a popular fraudulent practice. The main purpose of Phishing is to induce individuals to reveal personal information such as passwords...
Mon, 25 Sep, 2023 at 7:03 PM
How to reset the password?
In case you forgot the password, you always have an opportunity to reset it using your account e-mail: Use the "Sign In" button in the upper ri...
Wed, 28 Jun, 2023 at 1:34 PM