Account and Verification

Account identification and security

How to reset the password?
In case you forgot the password, you always have an opportunity to reset it using your account e-mail: Use the "Sign In" button in the upper ri...
Wed, 28 Jun, 2023 at 1:34 PM
How do I log in to my account?
You can use the mobile app to log in to your account: for iOS Link to download the app for Android Link to download the app Or use the Web version www...
Wed, 28 Jun, 2023 at 3:33 PM
What should I do if my verification was failed?
There are several reasons why your verification could be rejected:  low-quality photos; documents that do not meet the requirements; security reasons; ...
Mon, 26 Dec, 2022 at 3:09 PM
I'm an Institutional. How to get verified?
If you would like to create an account as a company, please choose the "Institutional" option when you create your account: Fill in the appropr...
Wed, 28 Jun, 2023 at 3:35 PM
How do I reset 2FA for my account?
In order to reset 2FA, kindly contact our Support team by submitting a ticket or send us a request to When sending a request, please...
Wed, 16 Aug, 2023 at 5:33 PM