Account and Verification

Account identification and security

How to reset the password?
In case you forgot the password, you always have an opportunity to reset it using your account e-mail: Use the "Sign In" button in the upper ri...
Mon, 26 Dec, 2022 at 1:56 PM
How do I log in to my account?
You can use the mobile app to log in to your account: for iOS Link to download the app for Android Link to download the app Or use the Web version www...
Mon, 26 Dec, 2022 at 2:19 PM
What should I do if my verification was failed?
There are several reasons why your verification could be rejected:  low-quality photos; documents that do not meet the requirements; security reasons; ...
Mon, 26 Dec, 2022 at 3:09 PM
I'm an Institutional. How to get verified?
If you would like to create an account as a company, please choose the "Institutional" option when you create your account: Fill in the appr...
Mon, 26 Dec, 2022 at 3:23 PM
How do I reset 2FA for my account?
In order to reset 2FA, kindly contact our Support team by submitting a ticket (Information on how to contact us can be found here). When sending a request, ...
Tue, 27 Dec, 2022 at 1:17 PM