Please note:
- SEPA withdrawals in EUR are possible only to banks of the European Union countries.
- Bank transfer transactions are processed within 1-3 business days, and if a withdrawal is made to any bank except Unlimit, then the time may also be increased due to transfers between banks.
- In case of rejection of the transaction, your funds will be returned within 14 days.
- Cryptology’s settlement time is at 15:50 UTC.
- Transaction processing time may be increased on bank holidays or weekends.
- If you still have further questions, please contact the Customer Support Team and we will do our best to assist you.
To make a SEPA withdrawal, please follow the simple steps:
- Go to the Balances page;
- Choose "Withdraw";
- Choose the wallet and EUR currency;
- In the next step, select "Bank Transfer" and you will need to add the credentials for withdrawal to a bank account;
- Make sure that the data is entered correctly;
- Click the "Withdraw" button.
Done! The funds will be credited to the specified bank account within 1-3 business days.
*Please note: You can withdraw funds only to a bank account in which the name and surname of the owner match the name and surname in your Cryptology account. In case of a mismatch, the transaction can be returned to the bank account owner.