Need assistance with your account, verification, or have any questions about trading? 

We’ll get you the help you need.

Normally we respond to the requests within 24 hours.

Web:

  1. Go to page www.cryptology.com
  2. In the upper right corner near the ID, click "Submit a ticket"
  3. If you are already logged in to your account, your email will be added automatically, or you can enter it manually
  4. Describe your question, attach files if necessary and click "Send"

App:

  1. Swipe to the left and click "Contact Support" in the menu
  2. You can send a request via email or online chat
  3. Describe your question, attach files if necessary and send a request


Email:

Send a request to support@cryptology.com

When contacting the support team, please provide the email associated with your Cryptology account and a detailed description of the question/issue